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International FAQs
The following are frequently questions asked for International customers.

Should I make my final decision to buy TVSS based upon price
That depends on your ultimate goal. If you want the cheapest product and are willing to risk sub-standard performance specifications, then of course price matters. However, if your goal is to build long- term customer relationships, then perhaps it would be wiser to consider all features and benefits and the company track record before purchase. What we CAN tell you is that APT is committed to providing the lowest pricing for an equal product. Remember, a well designed, safe surge protector is imperative because the consequences of poor quality can be devastating and some competitor units may not conform to the newest UL 1449 3rd Edition safety requirements.
What technical documents are available to me?
Some manufacturer representatives actually require a pass code to view their TVSS technical sheets and are careful not to disclose the full scope of their product’s performance parameters. At APT we are confident in our design having patented our Transafe Circuit Regeneration technology. We are proud to have the lowest clamping voltages in the industry recognized by Underwriter’s Laboratories. Why shouldn’t we be excited to educate our customers about TVSS specifications and show them the superiority of an APT suppressor? Because of our proprietary database, upon request, an APT representative can build an engineering submittal package in mere minutes which will include the technical sheets, electrical drawings and UL product certification. This greatly facilitates determining specification compliance. Our engineering staff is also available for consultation and technical assistance with just a phone call or e-mail.
What if I have a competitor part number- can APT provide an equal?
Surge protection is our sole focus. Because TVSS is our core business we offer the largest product range in the industry. Through that process we have compiled an extensive understanding of competitor products, their technologies and marketing strategies. We can offer an equal or better to all competitor products.
Why does APT offer a 10 year Warranty?
The North American electrical market has traditionally been extremely competitive and often smaller companies with a short term business plan will advertise an exorbitant warranty period as a way to differentiate themselves from established manufacturers. Over the past two decades we have found that in most cases, if a TVSS fails it is usually immediate. Among other reasons, it can be a symptom of a greater wiring problem within a distribution system. TVSS manufacturers, including APT, will not cover a TVSS that has failed due to N-G fault. We feel that a 10 year warranty period is sufficient time for a customer to observe their TVSS for defective workmanship. If an engineer specification will not compromise on warranty term, we will work with our distributor to conform to the specification.
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